Summary
We are looking for a talented full stack engineer to design and implement a configurable, UI‑driven platform that streamlines contact center workflows. The role involves creating scalable Java microservices, exposing RESTful APIs, and integrating with a suite of cloud services for dynamic routing, queue management, and outbound campaign control. Collaboration with frontend teams is essential to deliver seamless self‑service experiences, while ensuring high performance, reliability, and real‑time updates without code deployments.
Highlights
Opportunity to build a configurable, UI‑driven self‑service platform for contact center operations, work with modern Java microservices and a wide range of AWS services, and collaborate closely with UI teams to deliver scalable, real‑time solutions.
Description
Job DescriptionWe are seeking a Full Stack Developer to build a configurable, UI-driven self-service platform for contact center operations on top of Amazon Connect.
The platform enables business users to manage call routing, queues, and outbound campaigns without requiring code changes or developer intervention.
The ideal candidate will have strong backend expertise in Java and microservices, along with working knowledge of frontend technologies to support UI-driven workflows.
Responsibilities:
Design and develop scalable microservices and RESTful APIs using Java, Spring BootBuild backend systems to support dynamic call routing, queue management, and configuration-driven workflowsDevelop services enabling outbound campaign management and dialer customizationCollaborate with UI teams to power self-service interfaces used by business usersIntegrate applications with AWS services (EC2, S3, Lambda, API Gateway, DynamoDB)Abstract and manage business logic outside of Amazon Connect to enable flexible configurationsEnsure systems support real-time updates without requiring deploymentsOptimize performance, scalability, and reliability of distributed systemsParticipate in code reviews, debugging, and production support
