Summary
A dynamic role focused on monitoring and optimizing third‑party service performance against defined SLAs and KPIs. You will analyze trends, identify gaps, and work closely with vendors and internal stakeholders to implement corrective actions. The position involves building strong partnerships, delivering transparent data‑driven reports, and driving continuous improvement across multiple markets.
Highlights
Opportunity to shape BPO performance across Europe, collaborate with internal and vendor teams, provide data‑driven insights, and influence continuous improvement in a fast‑growing delivery ecosystem.
Description
Job DescriptionKey Responsibilities
Monitor BPO performance against agreed SLAs and KPIs, analyzing trends and providing actionable insights.
Identify performance gaps and collaborate with vendors and internal stakeholders on corrective and preventive actions.
Partner with BPO teams to ensure consistent service quality and operational efficiency.
Provide transparent, data-driven reporting to internal stakeholders on vendor performance.
Build and maintain strong working relationships with BPO partners to ensure accountability and effective communication.
Delivery Hero BPO Performance Specialist (EU/TR) | SmartRecruiters Google Chrome Microsoft Edge Apple Safari Mozilla Firefox BPO Performance Specialist (EU/TR)Full-timeCompany DescriptionYemeksepeti is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door.
We operate in around 65 countries worldwide.
Headquartered in Berlin, Germany.
Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Yemeksepeti, dünyanın öncü yerel teslimat platformu olan Delivery Hero Grubu'nun bir parçası.
Misyonumuz kapınıza kadar hızlı, kolay ve harika bir deneyim sunmak.
Dünya çapında yaklaşık 65 ülkede faaliyet gösteriyoruz.
Merkezi Berlin, Almanya'da bulunan Delivery Hero, 2017'den bu yana Frankfurt Menkul Kıymetler Borsası'nda işlem görmekte olup MDAX borsa endeksinin bir parçasıdır.Job DescriptionKey ResponsibilitiesMonitor BPO performance against agreed SLAs and KPIs, analyzing trends and providing actionable insights.
Identify performance gaps and collaborate with vendors and internal stakeholders on corrective and preventive actions.
Partner with BPO teams to ensure consistent service quality and operational efficiency.
Provide transparent, data-driven reporting to internal stakeholders on vendor performance.
Build and maintain strong working relationships with BPO partners to ensure accountability and effective communication.QualificationsSolid understanding of performance metrics, SLA/KPI frameworks, and vendor management.
Strong problem-solving and analytical abilities to identify performance gaps and opportunities.
Effective communication and collaboration skills with the ability to influence across teams.
Knowledge of continuous improvement methodologies is a plus.
Ability to work independently while managing multiple priorities.Additional InformationAt Yemeksepeti, your success is defined by both results and behaviors.
We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate.
What you achieve matters and how you achieve it defines us.
Together, they move the business forward and deliver great experiences.
Learn more about our Leadership Principles here.Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data.
You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni I'm interestedI'm interestedPrivacy NoticeI'm interestedRefer a friendshare this jobShare to WeChat×Copy the link and open WeChat to share.Copy to clipboardOpen WeChatShare to WeChat×Use Scan QR Code in WeChat and click ··· to share.