Summary
A global entertainment company is looking for a GIMU Associate to join its Operations team. The role focuses on monitoring live reporting, identifying and resolving on-site issues, handling escalations, and ensuring KPIs are met. You will need to master various internal tools and communicate effectively across cross-functional teams to maintain a seamless customer experience.
Highlights
Dynamic operations role with direct impact on site performance. Opportunity to work across multiple departments and locations, handling critical issues and recommending process improvements.
Description
Job DescriptionAs an GIMU Associate / Senior GIMU Associate, you will support the Operations and Content teams by identifying and eliminating on-site issues as and when they appear, either by raising to the relevant team or through direct action.
Reporting to the GIMU Team Lead, your main responsibility is to ensure that any issues present do not exceed the defined KPIs.
To achieve your targets, you will need to understand the various tools and systems used by the Marketing Operations team and establish a firm grasp of them.
You will need to work with multiple teams and across all departments and locations.
What you will do
Monitor live reporting across Propositions, Commercial and Customer ExperienceProvide Operational / CMS support including during non-core business hoursHandle CS escalations to the Operations teamReceive the KPI reports, compare to expected behavior and investigate potential issues for the UK&Ire BrandsSanity checks the websites of the UK Brands to ensure everything is performing as expectedIdentify and eliminate game technical issues as and when they appear by escalating to the relevant teamCreate, follow up and resolve all related incidentsReview the causes and resolutions for issues and recommend process / product improvements to prevent themCommunicate effectively across cross-functional teamsWork on critical issues around content amendments
