Team Lead - BPS

Mobiquity — Netherlands · Posted ~1 month ago

Lead Full-time

Skills

Team Handling Client Handling Performance Management Escalation Management Process Improvement KPI Management Feedback/Coaching Team Mentoring Active Listening Communication Skills Customer Management Multitask Handling Process Knowledge Teamwork

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Summary

We are looking for a Team Lead to manage operations and client relationships. This role involves handling team performance, escalations, and process improvements. The ideal candidate will have strong communication, customer management, and mentoring skills, and will be responsible for KPI management and coaching staff in a dynamic, night-shift environment.

Highlights

Leadership role with a focus on team mentoring and process improvement. Opportunity to work in an international environment with night shift operations.

Description

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