NICE CXOne Developer

Miratech — Spain · Posted ~1 month ago

Mid Full-time Visa History ✓

Skills

NICE CXOne IVR Development Studio Scripting Routing Design API Integration Contact Center Solutions APIs

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Summary

Develop and enhance contact center solutions using NICE CXOne platform. Design IVR flows, implement routing strategies, integrate APIs, manage releases, and provide technical support for multi-agency environments.

Highlights

Work on advanced contact center solutions with opportunities to design and deploy IVR and routing systems in a collaborative technical environment.

Description

Job DescriptionWe are seeking a skilled NICE CXOne Engineer with strong experience in Studio scripting, IVR development, routing design, and API integrations. The ideal candidate will have hands-on expertise in NICE InContact CXOne solutions and cloud-based environments. This role requires collaboration with architecture teams, business stakeholders, and cross-functional technical teams to design, develop, and support contact center solutions. Responsibilities Coordinate and perform release planning, development, testing, and deployment of IVR enhancements across multiple agencies.Design and build call flows and integrate backend systems using application programming interfaces (APIs).Manage NICE Business Units (BU) and contribute to solution design and network optimization.Provide routing design and implementation for contact center technologies.Collaborate with Architecture teams to design, develop, deploy, and consume APIs.Provide technical support and troubleshooting assistance when scripting issues arise.Coordinate issue communication and resolution with multiple technical teams during production incidents.Review support tickets with agency leadership and oversee issue resolution across teams.